Operations Guide
Our Operations Guide is aimed to help you find everything you need in one place;
from Site Access, Incident Management to our range of Products and Services.
This guide provides you with access, procedures, policies, links and contacts to the relevant areas so that we can attend to your needs as efficiently and effectively as possible. Find out more on SHE, Accreditation Processes, Planned Power Outages and our Customer Requirements.
Safety, Health and Environment (SHE)
For queries related to Safety, Health, Environment, or ISO certifications, contact us below
Contact:
Customer requirements
On occasion, Cellnex UK might need to contact specific people in your organisation and where you may need to take action urgently (health and safety issues / noise complaints) for BAU or emergency outage requests on your sites. Understand our classification and update your details by filling in our Incident Management and Planned and Emergency Outage Request forms.
Planned Power Outages
Where we are notified of a planned outage of a power supply at a site, either by the Distribution Network Operator (DNO) or a landlord providing the supply, we will identify which customers are likely to be impacted by that outage and notify the relevant contacts we have been given by the customer with site details, date and times of planned outage.
If this site is within a Maintained Power contract, we will contact the relevant customer and ask if they require us to cover that outage with a generator
Add or Remove equipment from a Site
If you looking to install new equipment on a Site or need to remove existing equipment, simply Log a Request below or access our User Guide for more information.
Accreditation Process
We can help with accreditation (for Companies, Site Sharers, Individuals or Drones) and a one-off permit.
