Customers

At Cellnex we have defined a relationship model with our customers based on proximity, transparency and the quest for constant improvement.

One of the key factors of this business model is continuous interaction with the customer throughout the service provision process, from commercial to incident management, reporting and possible queries and complaints during provision, operation and maintenance.

To guarantee a personal and stable customer relationship, at Cellnex we are committed to orienting our commercial force towards market segments by enhancing the role of the account manager in charge of the specialist end-to-end relationship with customers by offering them a comprehensive and personalised service geared towards their overall satisfaction.

In accordance with this relationship model, and to complement the processes of Market Intelligence, at Cellnex we conduct satisfaction surveys to gauge the overall perception customers have of the company as well as the quality and appropriateness of service provision, and thus be able to adjust our strategic plan to meet the resulting needs.

Contact Us

Cellnex manages its relations with customers on the basis of proximity criteria. Click on the country with which you want to contact, and we will be happy to assist you.